Shipping policy
Last updated: July 25, 2026
Thank you for shopping with Everlune. We’re committed to delivering your order as quickly and safely as possible. Please review our shipping policy below to understand how we process, ship, and deliver your purchases.
1. Order Processing
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All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
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You’ll receive an order confirmation email immediately after placing your order, and a shipping confirmation email once your package is on its way.
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During periods of high demand (such as sales or holidays), processing times may extend by 1–2 days — we’ll always notify you of any significant delay.
2. Shipping Times & Methods
We partner with reliable global carriers (such as USPS, UPS, DHL, and local couriers) to ensure your order arrives promptly.
| Region | Estimated Delivery Time | Carrier |
|---|---|---|
| United States | 5–10 business days | USPS / UPS / DHL |
| Canada & UK | 7–14 business days | DHL / Local Post |
| Australia & New Zealand | 7–15 business days | Australia Post / DHL |
| Europe (selected countries) | 7–15 business days | Local Postal Partners |
| Rest of World | 10–20 business days | Local Carriers |
Please note: Delivery times are estimates and may vary depending on your location, customs clearance, or carrier delays.
3. Tracking Your Order
Once your order ships, you’ll receive an email with your tracking number and a link to monitor your shipment in real-time.
If you haven’t received tracking details within 5 business days, please contact our support team.
4. Shipping Fees
1. Free Express Shipping – Free
Delivered within our standard timeframes using trusted carriers such as DHL, UPS, or local postal services. You’ll receive an email confirmation once your order ships.
2. Tracked & Insured Shipping – $9.50
Includes full tracking visibility and shipping insurance in case of loss or damage during transit. Recommended for added peace of mind.
Both options typically deliver within the same estimated timeframe. The Tracked & Insured plan simply provides extra protection and monitoring throughout transit.
5. Address Accuracy
Please ensure that your shipping address is complete and correct.
We are not responsible for lost or delayed packages due to:
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Incorrect or incomplete addresses
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Uncollected parcels or failed delivery attempts
If you notice an error, contact us within 12 hours of placing your order — we’ll do our best to update it before shipping.
6. Delays and Lost Packages
While rare, shipping delays may occur due to customs, carrier issues, or weather conditions.
If your package is significantly delayed or appears lost:
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Please reach out to our support team.
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We’ll immediately contact the carrier to locate your order.
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If it cannot be recovered, we’ll reship your order or issue a full refund.
We value your trust and will always make it right.
7. Contact Us
If you have any questions about your shipment, please contact us at:
📩 support@everlune.com
We aim to respond within 24 hours on business days.
8. Commitment to Transparency
At Lunara, our goal is to make your shopping experience simple, safe, and worry-free.
Every shipment is handled with care, and we continuously monitor carrier performance to ensure you receive your order on time and in perfect condition.